Laundry Supervisor (Wash & Fold)
Dubai, United Arab Emirates
Full timeOn-site
Job description
Job Summary
We are looking for an experienced and hands-on Laundry Supervisor to oversee daily laundry production activities and ensure that all garments are processed efficiently, safely, and according to Washmen's quality standards.
The Laundry Supervisor will be responsible for supervising production teams, monitoring workflow, ensuring quality and productivity targets are achieved, and maintaining compliance with operational and HSE standards.
Key Responsibilities
- Supervise and coordinate day-to-day laundry production activities.
- Allocate tasks and manpower across different production areas based on workload and priorities.
- Monitor the complete laundry process, including sorting, washing, drying, pressing, finishing, folding, packing, and dispatch preparation.
- Ensure garments are processed according to specified washing, drying, and finishing requirements.
- Monitor production output, productivity, turnaround time, and quality performance.
- Conduct regular quality checks and ensure garments meet Washmen's quality standards before moving to the next stage.
- Identify and address garment quality issues, rewash requirements, damages, stains, and processing errors.
- Ensure proper handling and care of delicate, premium, and special-care garments.
- Train, coach, and supervise laundry operators and production staff.
- Monitor employee attendance, punctuality, performance, and adherence to operational procedures.
- Ensure machines, equipment, chemicals, and workstations are used correctly and safely.
- Coordinate with maintenance teams regarding machine breakdowns and operational issues.
- Maintain proper chemical usage and ensure adherence to prescribed washing formulas and procedures.
- Ensure compliance with HSE, hygiene, housekeeping, and workplace safety standards.
- Monitor production bottlenecks and implement corrective actions to improve efficiency.
- Maintain accurate production records, reports, and shift handover information.
- Escalate operational, quality, staffing, and equipment-related issues to the Laundry Manager.
- Support implementation of process improvements and initiatives to improve productivity and reduce wastage.
- Ensure the production area is clean, organized, and maintained according to company standards.
- Coordinate with other departments to ensure smooth movement of garments through the production process.
- Ensure company policies, SOPs, and work instructions are consistently followed.
Requirements
- Diploma or Bachelor's degree in Laundry Management, Hospitality, Operations, or a related field is preferred.
- 3–5 years of experience in laundry operations, preferably in a commercial laundry, hotel laundry, garment-care, or similar environment.
- Previous supervisory or team-lead experience is required.
- Good understanding of industrial laundry processes, washing, drying, pressing, finishing, and garment handling.
- Knowledge of laundry chemicals, washing formulas, and garment-care procedures.
- Strong team management and problem-solving skills.
- Ability to work in a fast-paced, target-driven production environment.
- Good communication and interpersonal skills.
- Strong attention to detail and commitment to quality.
- Basic computer skills for production reporting and operational documentation.
- Willingness to work shifts, weekends, and public holidays as required.